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FAQs
To place an order, simply follow the step-by-step guide on the curtains you would like to order. You’ll need to provide measurements, choose your fabric, and select any additional features you’d like. Once you’ve made your selections, proceed to checkout to complete your purchase.
Yes, you can order fabric samples to help you make the best choice for your home. Simply choose the ‘Sample’ option and checkout.
Detailed measuring instructions can be found on our ‘How to Measure’ page. It’s crucial to take accurate measurements to ensure your curtains fit perfectly.
Unfortunately, as these are made-to-measure items, we cannot accept returns based on incorrect measurements. Please double-check your measurements before placing an order.
As our curtains are made to measure, we cannot accept returns unless the product is faulty. Please review our full return policy on our website for more information.
We accept all major credit and debit cards, as well as PayPal and Clearpay
The typical lead time for made-to-measure curtains is 10-14 days from the date of order.
The care instructions vary by fabric. Please refer to the specific care instructions provided with your curtains.
Yes, we offer blackout lining as an optional feature for most of our curtain ranges.
You can reach our customer service team via online chat, email or phone. Our contact details are listed on the ‘Contact Us’ page of our website.
Pencil Pleat
Pencil pleat is a term used to describe a specific style of curtain heading. This design features fabric folds that are closely gathered together, forming a heading that looks similar to a row of pencils. The fabric below this pleated section flows smoothly down to the floor.
Double Pinch Pleat
Double pinch pleat feature a unique top design with a double fold, forming a distinct double pleat. This style is more modern compared to triple pleats and offers an efficient stacking with a clean, sleek appearance. They are particularly suitable for patterned fabrics, as the reduced gathering in the fold allows more of the pattern to be visible.
Eyelet or Ring Top
Ring top curtains, also known as eyelet top curtains or eyelet ring-top curtains, share a common design regardless of the name used. This style incorporates rings, known as eyelets or curtain grommets, sewn directly into the fabric. These rings allow the curtain rail to pass through the top of the curtain. The eyelets are available in nickel or brass colours, adding a decorative touch to the curtain’s appearance.